QUALITY POLICY

The core services of G&I Training Academy Additional Education Center are training and consultancy services, through which we are committed to creating value for our clients and enhancing their satisfaction, trust and loyalty. We are committed to maintaining a Quality Management System (QMS) focused on a strong customer-oriented culture, teamwork and continual improvement. Our Quality Policy is founded on the principles of innovation, professionalism and continual improvement, with the aim of anticipating and, where possible, exceeding customer expectations.

G&I Training Academy recognizes that increasing the knowledge, awareness and competence of all employees through discussions, meetings, information sharing and relevant training, together with a clear understanding of their roles and responsibilities, is essential to the successful implementation and effective operation of the Quality Management System.

Our Quality Management System has been established to achieve the organization's objectives in accordance with ISO 9001:2015, other applicable relevant standards, national legislation, regulatory requirements, as well as applicable contractual and customer requirements.

OUR KEY OBJECTIVES

G&I Training Academy is committed to:

• Providing corporate clients and individuals with effective, cost-efficient and high-quality training and consultancy services, thereby demonstrating our commitment to being a quality-driven and reliable organization;
• Properly identifying and understanding customer needs and expectations, meeting customer requirements and, where practicable, anticipating customer expectations;
• Focusing on development and sustainable growth while meeting contractual, legislative, regulatory and other applicable requirements;
• Achieving customer satisfaction, loyalty and trust;
• Developing effective communication and relationships with our clients and using their feedback and input in evaluating and improving the quality of our services;
• Achieving our objectives through teamwork, collaboration, professionalism and adherence to high standards;
• Continually developing and improving the knowledge, skills, competence and professional capabilities of all employees and trainers whose work affects the quality of our training and consultancy services;
• Identifying, developing and evaluating the competence required for employees and trainers to perform their responsibilities effectively and, where necessary, providing appropriate training and development opportunities;
• Ensuring that training programmes, training materials and delivery methods remain relevant, current, effective and aligned with applicable standards, programme requirements, legislation and customer needs;
• Ensuring that training and consultancy services are delivered by appropriately qualified, experienced and competent personnel and trainers;
• Continually developing activities and processes that contribute positively to the improvement of our Quality Management System;
• Continually improving the effectiveness of our Quality Management System and the performance of our processes;
• Identifying and evaluating risks and opportunities that may affect the quality of our services and implementing appropriate actions;
• Ensuring that quality objectives are aligned with the organization's objectives, strategic direction and this Quality Policy, and that their achievement is monitored and evaluated using appropriate measurable indicators;
• Regularly evaluating the performance of the Quality Management System, customer satisfaction, service quality and process effectiveness, and implementing improvement actions where necessary.

G&I Training Academy ensures that this Quality Policy is communicated to all employees, that they are aware of and understand its requirements, and that it is applied throughout their activities.

This Quality Policy is regularly reviewed to ensure its continuing suitability, adequacy and effectiveness in relation to the organization's purpose and context, strategic direction, customer needs and expectations, and applicable legal and other requirements, and is updated when necessary.

G&I Training Academy is committed to the continual improvement of its Quality Management System and the quality of its training and consultancy services.

For us, quality is not only the outcome — it is an integral part of every training and consultancy service we provide to our clients.

Sincerely,

Gunduz Aliyev
Founder / Director
G&I Training Academy Additional Education Center