Airport Handling Manual (AHM)

The AHM contains all the industry-approved policies and standards to support safe and efficient ground operations above and below the wing. 

What's inside the AHM

The AHM includes the only industry-recognized contract template, the Standard Ground Handling Agreement (SGHA) and the suggested template for Service Level Agreement (SLA).

• Chapter 1 – Passenger handling

• Chapter 2 – Baggage handling

• Chapter 3 – Cargo/mail handling

• Chapter 4 – Aircraft handling and loading

• Chapter 5 – Load control

• Chapter 6 – Management and safety

• Chapter 7 – Aircraft movement control

• Chapter 8 – Ground handling agreements

• Chapter 9 – Airport handling ground support equipment specifications

• Chapter 10 – Environmental specifications for ground handling operations

• Chapter 11 – Ground operations training program